Warranty FAQ

Q: What is the difference between the equipment or parts warranty and the labor warranty?

A: The equipment or parts warranty is provided by the manufacturer of the equipment, such as Goodman, Rheem, Trane, etc. Atlanta Air Authority supports these warranties with our labor as an approved dealer. Our labor warranty is separate from the manufacturer’s and can be extended with available manufacturer warranties that cover labor in some instances.

Q: Do I have to pay a trip fee if I have an Atlanta Air Authority labor warranty?

A: For the first year, there is no diagnostic fee for issues related to the installation of the equipment we installed. If the issue is unrelated to our workmanship, a fee may be charged. After the first year, with an Atlanta Air Authority labor warranty, you may be charged a trip fee, but no charge for work on the purchased equipment, and in some cases, this fee is waived.

Q: Why does my equipment need to be registered?

A: Equipment manufacturers require registration for warranty tracking. Registering the serial numbers extends warranties at no extra cost, providing extra years of coverage beyond the standard.

Q: Can I register the equipment myself?

A: Yes, you can, but as a courtesy, we register it for you to ensure you have the additional years of warranty coverage.

Q: How long does it take to get my warranty registration paperwork back from Atlanta Air Authority?

A: Typically 2 to 3 weeks, but it can vary based on volume. Confirmation papers are sent out, and forms can also be found on the manufacturer’s warranty lookup page.

Q: Are there options for extended warranties?

A: Some manufacturers offer extended warranty options. We typically recommend Goodman Asure warranties for our customers due to their favorable terms.

Q: I have an Asure warranty. What does it cover?

A: The Asure warranty covers serialized equipment parts but not other installation materials. For example, it covers the condenser, coil, and furnace but not the line set, disconnect box, or water safeties.

Q: Do I pay a diagnostic fee if I have an Asure Warranty?

A: If you purchased equipment from Atlanta Air Authority with an Asure warranty, there is no diagnostic fee. If you purchased an Asure warranty elsewhere and chose us for service, a diagnostic fee applies.

Q: What happens with the equipment warranty if I sell my home?

A: It depends on the manufacturer. Options vary, and it’s advisable to contact customer service or consumer affairs before selling your home.

Q: What is the difference between a residential warranty and commercial warranty?

A: Residential warranties are longer than commercial warranties. Commercial equipment isn’t eligible for warranty registration extensions and reverts to standard warranty terms.

Q: I have a rental house; is this considered residential or commercial?

A: Manufacturers consider rental houses as commercial properties. Residential warranties are designed for primary residences, and warranty claims on rental properties may be subject to standard warranty terms.