Welcome to Atlanta Air Authority’s Warranty Center, where we prioritize your peace of mind and stand by the quality of our services. Warranties play a crucial role in ensuring the longevity and reliability of your HVAC systems. At Atlanta Air Authority, we provide comprehensive labor warranties, assuring you that our skilled technicians stand behind their workmanship.
It’s important to note that while we cover labor aspects, the warranties for parts and equipment are dictated by the manufacturers and suppliers. We partner with leading brands to deliver top-notch heating, ventilation, and air conditioning solutions. The manufacturer’s warranties offer additional protection for the components within your HVAC system.
As you explore our warranty terms, you’ll gain insights into the coverage we provide and the roles both Atlanta Air Authority and the manufacturers play in safeguarding your investment. We believe in transparency and want you to feel confident in the reliability of our services. Thank you for choosing Atlanta Air Authority – where your comfort and satisfaction are our top priorities.
PARTS Definition: PARTS are defined as replaceable components inside serialized equipment.
EQUIPMENT Definition: EQUIPMENT is defined as serialized furnaces, condensers, heat pumps, evaporator coils, air handlers, package units, and others noted with a manufacturer’s serial number. This does not apply to compressors, which are serialized but classified as PARTS.
MULTI-FAMILY RESIDENTIAL (MDU) Classification: MULTI-FAMILY RESIDENTIAL (also known as multi-dwelling unit or MDU) is a classification of housing where multiple separate housing units for residential inhabitants are contained within one building or several buildings within one complex.
Standard Service Repair Warranty:
Craftsmanship Warranty: Atlanta Air Authority provides a 30-day warranty on repair craftsmanship from the date of service. In the event of a failure in a repaired or replaced part, we will return to evaluate the issue at no cost for the trip/diagnostic to the customer. If the failure is unrelated to the warranted service or repairs, the customer may be subject to a trip/diagnostic fee at Atlanta Air Authority’s discretion.
Parts Warranty: Warranties for parts are honored at the discretion of the manufacturer or distributor. If a part warranty is denied, Atlanta Air Authority is not responsible for the cost of replacement parts. Atlanta Air Authority does not provide a warranty for the parts themselves; the part manufacturer will be responsible for part warranties.
Void Warranty Conditions: The warranty is void if another individual, whether a licensed contractor or unlicensed person, services or performs work on the unit. Additionally, the following actions include but are not limited to the following will void the Parts and AAA Labor Warranty:
In Addition:
Exclusions from the 10-Year Extended Parts and/or Labor Warranty: Damage, product failure, or odors caused by nature or other accidents beyond a customer’s control are not covered by any 10-year Extended Parts and/or Labor Warranty. Exclusions include but are not limited to:
Note: Any extended Parts & Labor Warranty covers mechanical failure of the unit’s components, not damage or failures resulting from accidental damage or neglect.
Further Warranties and Equipment Change-Out Warranties:
Disclaimer: To the extent permitted by applicable law, all implied warranties are hereby disclaimed and waived by the customer.
Manufacturer’s Warranties: All materials, parts, and equipment are warranted solely by the manufacturers or suppliers as provided in writing. Atlanta Air Authority does not extend warranties beyond those offered by manufacturers or suppliers.
Responsibility for Existing Equipment: Atlanta Air Authority is not responsible for the integrity of any existing equipment or components, including water piping, gas piping, ventilation piping, electrical wiring, electrical panels, ductwork, etc. The company does not warrant damages outside its control, such as clogs, leaks, and water damage due to reasons like insects, debris, weather, etc.
Labor Warranties:
New Equipment Installation Diagnostic Fees: Diagnostic fees for “New Equipment Installation” are excused for one year after the installation date. After this period, the customer is responsible for diagnostic fees. Repairs to new equipment during the New Equipment Warranty Period are covered under the labor warranty, with exclusions for items not included in the installation or outside its scope.
Non-Transferable Labor Warranties: All Atlanta Air Authority labor warranties for “New Equipment Installation” are non-transferable and cover the owner as of the installation date. If the property is sold during the New Equipment Warranty Period, the labor warranty may revert to a Standard Limited Warranty at Atlanta Air Authority’s option.
Commencement of Warranty Periods: All warranty periods begin at the date of substantial completion.
Disclaimer and Maintenance Responsibilities: Atlanta Air Authority makes no other warranties, express or implied. Agents or technicians are not authorized to make such warranties. No warranty applies until Atlanta Air Authority is paid in full. The company reserves the right to void a warranty and charge for service during the warranty period if indications of neglect are observed. Customers are responsible for maintaining their equipment. Standard filters are recommended to be visually checked or changed every 30 to 45 days, and longer-life media filters need to be changed according to the manufacturer’s specifications.
Comfort Club and Equipment Manufacturer Requirements: Atlanta Air Authority offers a maintenance service (Comfort Club), and subscription is required to honor labor warranties. The equipment manufacturer may require maintenance records to honor their warranties.
Disclaimer: Atlanta Air Authority, Inc. reserves the right to void a warranty and charge for service performed during the warranty period if Atlanta Air Authority observes indications of neglect. It is the customer’s sole responsibility to maintain their equipment or hire a certified professional to maintain their equipment. Standard filters (including pleated 90 day filters) are recommended to be visually checked or changed every 30 to 45 days to make sure that air flow is not blocked. Longer life media filters need to be changed according to the manufacturer’s specifications and visually checked every 4 to 6 months. Atlanta Air Authority offers a maintenance service (Comfort Club), as we do require that you subscribe to our service to honor your labor warranties. Also, the equipment manufacturer may require maintenance records to honor their warranties. Please see links below or visit your equipment manufacturer’s website for more details about equipment warranties.
Further Warranty Information for Commercial Equipment
At Atlanta Air Authority, we stand behind the quality and performance of our commercial HVAC equipment. For our commercial products, we offer a standard warranty plan that reflects industry norms and demonstrates our commitment to your satisfaction.
1-Year Parts Warranty: Manufacturers have a commercial equipment includes a 1-year parts warranty, providing coverage for any defective or malfunctioning parts. This warranty ensures that you receive reliable and efficient performance from your HVAC system.
5-Year Compressor Warranty: Manufacturers extend a 5-year warranty specifically for compressors in our commercial units. Compressors are vital components, and our extended warranty underscores our confidence in their durability and performance.
1-Year Atlanta Air Authority Labor Warranty (unless otherwise noted): As part of our commitment to your peace of mind, new commercial equipment installations come with a 1-year labor warranty unless otherwise specified. This warranty covers labor costs associated with any required repairs or adjustments during the initial year of operation.
It’s important to note that these warranties are subject to the terms and conditions set by the manufacturer. While we strive to offer the best coverage possible, the duration and specifics of warranties are ultimately determined by the manufacturer.
For more details on the warranty terms and conditions or to discuss additional coverage options, please contact our customer service team. We are dedicated to providing you with the support and assurance you need to keep your commercial space comfortable and efficient.
Please be aware that warranty terms may vary based on the manufacturer’s policies, and any alterations or extensions to the standard warranty are at the discretion of the manufacturer.
For more information on a few of the common manufacturer warranties please follow the links below
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